B2B Spanish-speaking Customer Specialist

CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses providing technical support and optimizing digital payment systems. If you have strong customer service skills problem-solving abilities and experience working in a fast-paced environment this role is for you!

• Location: Lisbon Portugal
• Language: Spanish
• Start date: 13/8

Your Role

• Business
• Client
• Assistance: Provide exceptional B2B customer support via phone email and chat ensuring clients maximize the benefits of the platform
• Technical
• Troubleshooting: Help business owners with technical issues payment processing concerns and system optimizations
• Account
• Management & Verification: Identify account holders verify account information and ensure regulatory compliance
• Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company
• Customer
• Experience
• Excellence: Engage with clients ensuring timely resolution of concerns while maintaining a professional and customer-centric approach

Your Profile

• Language
• Proficiency: Fluent in English and proficient in Spanish
• Education & Experience: High school diploma (mandatory)
• Stable job history (not frequent job hopping)
• Minimum 1 year of experience in customer service with a strong customer-oriented approach
• Strong interpersonal and teamwork skills
• Ability to multitask in a fast-paced environment
• High attention to detail and problem-solving mindset
• Experience with automated customer service platforms is a plus
• Excellent written and verbal communication skills
• Strong organizational and computer skills
• Flexibility and adaptability to change
• Ability to work independently while following company protocols
• Work
• Schedule: Ability to work rotational shifts including night shifts (24/7 operations) with two rotating days off

What Is Offered

• Stable
• Work
• Contract: Full-time office-based position in Lisbon Portugal with structured shifts
• Comprehensive
• Training: Fully paid training on payment systems troubleshooting techniques and customer support tools
• Career
• Growth
• Opportunities: Access to internal promotions career development programs and specialized training courses
• Competitive
• Package: Health insurance & wellness programs
• Paid time off & holiday allowances
• Performance-based incentives
• Dynamic
• Work
• Environment: Work with an international team in the fast-growing digital payment industry