B2B English-speaking Customer Specialist

CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses providing technical support and optimizing digital payment systems. If you have strong customer service skills problem-solving abilities and experience working in a fast-paced environment this role is for you! Your Role Business Client Assistance: Provide exceptional B2B customer support via phone email and chat ensuring clients maximize the benefits of the platform. Technical Troubleshooting: Help business owners with technical issues payment processing concerns and system optimizations. Account Management & Verification: Identify account holders verify account information and ensure regulatory compliance. Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company. Customer Experience Excellence: Engage with clients ensuring timely resolution of concerns while maintaining a professional and customer-centric approach. Your Qualifications Language Proficiency: Fluent in English and proficient in English. Education & Experience: High school diploma (mandatory). Stable job history (not frequent job hopping). Minimum 1 year of experience in customer service with a strong customer-oriented approach. Strong interpersonal and teamwork skills. Ability to multitask in a fast-paced environment. High attention to detail and problem-solving mindset. Experience with automated customer service platforms is a plus. Excellent written and verbal communication skills. Strong organizational and computer skills. Flexibility and adaptability to change. Ability to work independently while following company protocols. Work Schedule: Ability to work rotational shifts including night shifts (24/7 operations) with two rotating days off. The Offer Stable Work Contract: Full-time office-based position in Lisbon Portugal with structured shifts. Comprehensive Training: Fully paid training on payment systems troubleshooting techniques and customer support tools. Career Growth Opportunities: Access to internal promotions career development programs and specialized training courses. Competitive Benefits Package: Health insurance & wellness programs. Paid time off & holiday allowances. Performance-based incentives. Dynamic Work Environment: Work with an international team in the fast-growing digital payment industry.

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