Associate Field Service Engineer

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.

Do you want to join the Medtronic family and be the visible face and first point of contact for our customers We are looking for a customer-focused independent Field Service Engineer to support our Service & Repair this role you will use your strong technical skills and commercial drive to work across a defined territory travelling to customers as needed to support the maintenance and growth of revenue through service plans spare parts and other value-added services.

As a Field Service Engineer you will represent Medtronic across our product portfolio by performing preventive maintenance and first-level repairs on small medium and large capital equipment. You will also provide technical expertise and training to hospital technicians and Medtronic colleagues while ensuring full compliance with corporate safety quality and technical regulations. Based in the Lisbon area you will support major hospitals across central and southern Portugal.

Responsibilities may include the following and other duties may be assigned:

• Carry out preventive maintenance checks and first-level repairs on assigned Medtronic medical equipment at customer sites
• Complete all required service documentation accurately and on time and keep database records updated
• Execute technical service activities in line with the agreed Service Delivery Plan and manager guidance
• Monitor territory performance metrics and implement action plans to support service delivery and operational targets
• Ensure compliance with quality assurance procedures maintenance cost and profitability standards and customer response time requirements
• Complete all required field service corrective actions within the assigned territory by the due date
• Act as a trusted ambassador for the EMEA Service and Repair team supporting customers and sales teams while always following safety standards

Required Knowledge and Experience:

• Secondary or higher education in Electromechanics Electronics Mechanics or another relevant technical field
• At least 1 year of relevant experience maintaining electronic or electro-mechanical equipment in a field service environment
• Fluent in Portuguese and good level of English to understand technical manuals and participate in training and meetings
• Valid driving license
• Experience working with regulated processes and procedures as well as maintenance tracking or preventive maintenance software
• Strong communication and customer service skills with accuracy punctuality a solution-oriented mindset and good proficiency in Microsoft Office and other relevant software

Autonomous responsible and organized self-motivated and proactive with an experience in working in the hospital setting or medical device industry and/or technical Knowledge of medical devices would be an asset. Spanish language skills are highly valued.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Portugal: 25200.00 EUR- 37800.00 EUR

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).