Assistant Manager

Position: Assistant Manager

Location: Lisbon Portugal

Work Model: Hybrid

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Lead and manage Operations Supervisors ensuring exceptional service delivery and achievement of performance goals
• Coach mentor and develop the team to reach its highest potential
• Monitor key KPIs set ambitious targets and drive continuous improvement strategies
• Resolve escalated customer issues quickly and effectively ensuring a high standard of service
• Anticipate challenges and opportunities taking a proactive approach to problem-solving and innovation.

REQUIREMENTS:

• Advanced English fluency (C1 level or higher)
• Proven experience managing teams
• Previous sales experience
• Background in sales and/or digital marketing
• Strong leadership skills and a sharp problem-solving mindset
• Results-driven approach with a strong customer focus
• High adaptability and emotional intelligence
• Outstanding communication skills.

OFFER:

• Competetive salary
• A dynamic multilingual multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach career full potential.