Assistant Call Center Manager (mfd)

Location: Lisbon Portugal

Schedule: Monday Friday 8:00 AM 5:00 PM

Language: English (C1)

Experience: Team Management Sales / Digital Marketing

The Role

We are looking for an experienced Assistant Call Center Manager to join and lead an international team in Lisbon supporting a leading global digital platform.

The ideal candidate has a strong background in people leadership customer service and BPO operations. Previous experience in an international environment is a strong advantage particularly within the customer service or BPO industry.

You will work closely with Operations Supervisors and their teams ensuring operational excellence strong performance and an outstanding customer experience. You will play a key role in driving KPIs developing people and identifying opportunities for continuous improvement.

Experienced Operations Managers Assistant Managers Supervisors and Team Leaders are all encouraged to apply provided they have proven leadership experience and a background in sales and/or digital marketing.

What Youll Do

• Lead and manage Operations Supervisors ensuring high-quality service delivery and achievement of operational targets

• Coach mentor and develop supervisors and their teams to maximize individual and team performance

• Monitor KPIs establish ambitious targets and implement strategies for continuous improvement

• Support the resolution of complex and escalated customer or operational issues

• Identify potential challenges and opportunities and take a proactive approach to problem-solving

• Drive a strong performance- and sales-oriented culture within the operation

• Collaborate with internal stakeholders to ensure processes quality standards and business objectives are consistently met

• Promote a positive motivating and high-performing team environment

What Youll Need

• C1 level or higher in English

• Proven experience in team management or people leadership mandatory

• Previous experience in sales and/or digital marketing mandatory

• Experience in customer service BPO or contact center operations is a strong advantage

• Previous experience working in an international environment is a strong advantage

• Strong leadership and decision-making skills

• A highly analytical and results-driven mindset

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and a proactive approach

• High adaptability and emotional intelligence

• A strong customer focus combined with a commercial mindset

• Ability to work effectively in a fast-paced international environment

What We Offer

• Annual base salary between 25000 and 31500 gross depending on experience

• Performance bonus of up to 2000 per month

• Relocation/accommodation support may be available for eligible candidates relocating to Portugal

• Monday to Friday schedule 8:00 AM 5:00 PM

• International and multicultural working environment

• Opportunity to develop your career within a global organization

• Professional training and ongoing development

Ready for Your Next Career Step

If you have the leadership experience sales background and drive to take responsibility for a high-performing international operation we would love to hear from you.