Application Support (Senior)

• Ensure the stability availability and performance of production applications.
• Monitor troubleshoot and resolve incidents problems and performance issues.
• Participate in major incident management (P1/P2) root cause analysis (RCA) and continuous service improvement initiatives.
• Manage deployments releases and change requests following ITIL and DevOps best practices.
• Collaborate with Development Infrastructure Scrum teams and external providers to deliver sustainable solutions.
• Implement and enhance monitoring and observability capabilities across production environments.
• Maintain technical documentation and promote knowledge sharing within global support teams.
• Participate in on-call rotations supporting business-critical applications.

Qualifications :

• 6 years of experience in Application Production Support Infrastructure Operations or similar environments.
• Strong experience with Java Application Servers (Red Hat JBoss EAP) including performance optimization heap dumps and thread dump analysis.
• Hands-on experience with OpenShift Kubernetes and Cloud environments.
• Experience with API Gateway solutions (Axway Apigee).
• Strong knowledge of RHEL Linux.
• Experience with monitoring and observability tools such as Dynatrace Grafana Prometheus ELK and Jaeger.
• Experience with CI/CD and DevOps tools including GitLab Jenkins ArgoCD and Nexus.
• Experience with Ansible and/or Terraform for automation and infrastructure management.
• Working knowledge of SQL Server and PostgreSQL.
• Experience working with ITIL Agile and DevOps methodologies.
• Portuguese (Fluent)
• English (Professional working proficiency)

Additional Information :

• Availability to travel within Portugal when required;
• Availability for occasional international travel;
• Experience in multicultural and international environments is considered a plus.

Remote Work :

No

Employment Type :

Full-time