Application Support Consultant – Salesforce Marketing Cloud

Objective:

Manage incidents problems business support development enhancements and configurations within the client Salesforce Marketing Cloud and Data 360 (Data Cloud) solutions.

Key Responsibilities:

• Ensure monitoring integrity and availability of systems supporting operations;
• Ensure compliance with ITIL best practices for incident and problem management;
• Implement manage and maintain provisioning configuration and automation processes;
• Analyze application issues;
• Deliver corrective and evolutionary developments;

Technologies:

• PL/SQL
• Salesforce Marketing Cloud (mandatory)
• Salesforce Data 360 (Data Cloud) (mandatory)

Your profile:

• Proven minimum experience of 23 years in 1st and 2nd line application support roles customer-oriented within Salesforce Marketing Cloud;
• Marketing Cloud Email Specialist or Marketing Cloud Consultant certification is preferred;
• Knowledge of Salesforce Data 360 (Data Cloud);
• Certified Data 360 (Data Cloud) Consultant certification is preferred.

Remote Work :

Yes

Employment Type :

Full-time