Application Production Support Engineer (Senior)

We are looking for an experienced Application Production Support Engineer to join a leading company in the banking this role you will be responsible for ensuring the stability availability and performance of business-critical applications providing both technical and functional support across production environments.

You will work closely with Development Infrastructure Security and Business teams supporting incident resolution releases monitoring automation initiatives and continuous service improvement in a fast-paced and collaborative environment.

Key Responsibilities

• Provide technical and functional support for business-critical applications.
• Manage incidents service requests problems and changes following ITIL best practices.
• Monitor application and infrastructure health ensuring high availability and performance.
• Perform root cause analysis and implement preventive measures.
• Support application releases deployments migrations and environment management activities.
• Collaborate with development and infrastructure teams to improve system reliability and operational efficiency.
• Maintain operational documentation procedures and knowledge repositories.
• Participate in on-call support activities when required.

Qualifications :

• 6 years of experience in Application Production Support Application Management IT Operations or a similar role.
• Strong understanding of production environments and mission-critical application support.
• Experience managing application releases production incidents monitoring and operational processes.
• Proven expertise in ITOps infrastructure operations and production support best practices.
• Experience working within Agile DevOps and ITIL environments.
• ITIL Certification is considered an advantage.

Technical Requirements

Databases

• SQL Server
• Oracle
• PostgreSQL
• Sybase

Operating Systems

• Windows Server
• Linux (RHEL)
• UNIX / AIX

Monitoring Automation & DevOps

• Dynatrace
• Jenkins
• Ansible
• AutoSys
• CI/CD
• DevOps / SecDevOps

File Transfer

• CFT
• MQ
• FTaaS
• FTP / SFTP
• PeSIT

Infrastructure & Security

• Cloud Platforms (IaaS PaaS SaaS)
• Terraform
• Load Balancers
• Firewalls
• Active Directory
• LDAP
• TLS / SSL
• SSH
• PGP / GPG

Service Management

• ServiceNow
• Jira
• ITSM Tools
• Agile Methodologies

Remote Work :

No

Employment Type :

Full-time