AI Customer Tech Advisor – Lisbon

Glocal Tech Clientis hiring an AI Customer Tech Advisor to join our growing customer support team in Lisbon. This is a technical customer-facing role supporting users of AI-powered products and services. Were looking for an English-speaking tech support professional who is already based in or eligible to work in Portugal and can start immediately.

If you have hands-on technical support experience strong troubleshooting skills and enjoy helping customers solve real problems with AI tools this role is for you.

• Provide first-line and escalated technical support to English-speaking customers via chat email and/or phone
• Troubleshoot product issues related to AI-powered software integrations and platform functionality
• Diagnose bugs reproduce technical issues and coordinate with Product/Engineering teams for resolution
• Document recurring issues and contribute to the internal knowledge base and FAQs
• Maintain high CSAT (Customer Satisfaction) and SLA compliance on all tickets
• Educate customers on product features workarounds and best practices
• Identify patterns in customer issues and flag product improvement opportunities

• Mandatory: Proven prior experience in a technical support / tech support / IT helpdesk role
• Fluent/native-level English (written and spoken) C1 or higher
• Valid work permit or legal right to work in Portugal
• Based in or willing to relocate immediately to Lisbon
• Strong troubleshooting analytical and problem-solving skills
• Comfortable working with ticketing systems CRMs and support software
• Excellent written communication skills for technical explanations
• Ability to start ASAP

• Prior experience supporting AI/SaaS/tech products
• Portuguese language skills (not required but a plus)
• Familiarity with tools such as Zendesk Intercom Freshdesk or similar
• Basic understanding of APIs integrations or software troubleshooting concepts

• Competitive salary based on experience
• On-site role in Lisbon Portugal
• Immediate start / fast-track hiring process
• Growth opportunities within a fast-scaling AI/tech company
• health insurance meal allowance equipment other perks

Interested candidates who meet the mandatory requirements (tech support experience valid Portugal work permit) should apply directly with an updated CV in English.