AI Customer Support & Ads Specialist – English Speaker

Operations Customer Expert Ads Support for Leading AI Company

Lisbon Portugal

Full-time 40 hours/week (24/7 rotating shifts schedules provided 10 days in advance)

Join our team in Lisbon supporting a world-leading American AI research and deployment company known for pioneering generative AI this role you will help businesses and creators manage their advertising experience troubleshoot platform issues and ensure high-quality support across email chat and phone channels.

We offer a competitive compensation structure with guaranteed bonus integration under Portuguese labor standards:

• Total Monthly Gross Package: 1248.33 / month (based on a 22-working-day month)
  • Base Salary: 938.00

  • Holiday Bonus (Pro-rated monthly): 78.17
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  • Christmas Bonus (Pro-rated monthly): 78.17

  • Tax-Free Meal Allowance: 154.00/month (7.00/day loaded onto a prepaid card exempt from Social Security & IRS)

• Monthly Performance Bonus: Earn up to 200.00 / month extra based on productivity.

• Paid Training Period: Receive 18.56 / day (92.80 / week) during your 15-day training period fully exempt from social security taxes.

Key Benefits & Work Environment

• Health & Dental Insurance: Private coverage included upon signing your employment contract.

• Contract Stability: Initial 12-month contract with the opportunity to transition to a Permanent Contract after 2 years.

• Generous Leave: 22 days of annual paid leave plus Portuguese public holidays (or compensation days off if worked).

• Modern Workspace: Work at our riverside TP Tejo campus in Lisbon featuring modern operations floors cafeterias meeting spaces and outdoor balconies.

• Prime Location: Excellent transit access via Oriente Station (Metro Bus and Train).

• Investigate and resolve user issues regarding ad campaigns accounts payments and platform functionality.

• Guide clients on advertising policies guidelines and technical setups.

• Troubleshoot ad delivery creation billing and account performance issues.

• Deliver fast empathetic customer service via email chat and phone.

Ready to kickstart your career with a global tech leader in sunny Lisbon Apply now to join the Teleperformance Portugal team!