Ads Support Specialist – Operations Customer Expert

We are seeking a dedicated and client-oriented Ads Support Specialist to join our team in this role you will be part of a team helping users successfully manage their advertising experience on the platform of a leading global American AI research and deployment organization. You will deliver top-tier support services across multiple communication channels focusing on troubleshooting issue resolution and delivering an outstanding customer experience.

• Customer Support: Provide reactive support to users by investigating and resolving inquiries regarding advertisements ad accounts payments account access and platform functionality via email chat and phone.

• Technical Troubleshooting: Identify and troubleshoot technical issues affecting ad creation publication delivery billing or account performance ensuring timely and accurate resolutions.

• Guidance & Education: Assist users in understanding advertising policies account requirements and platform guidelines helping them navigate tools and resolve issues independently.

• Escalation & Case Management: Efficiently manage customer cases to achieve high first-contact resolution rates and escalate complex technical issues to specialized teams with proper documentation.

• Quality & Satisfaction: Consistently meet quality standards and deliver high-quality service that exceeds user expectations.

• Work Schedule: 40 hours per week 8-hour daily shifts with a 1-hour lunch break. The project operates 24/7 with rotating shift schedules provided 10 days in advance.

• Comprehensive Training Program: Includes a 15-working-day intensive training program (8 hours/day) covering software tools client product knowledge customer management and on-the-job practical application.

• Fluency in English (written and spoken).

• Strong troubleshooting and analytical problem-solving skills.

• Excellent communication and customer care capabilities across digital channels (Chat Email Phone).

• Ability to work in a fast-paced environment with 24/7 rotating shifts.

• Interest in artificial intelligence technologies and digital advertising platforms.