Account Manager (Farmer)

Company

Emotion is a leading global technology company that delivers comprehensive and reliable fleet management software for rental leasing and mobility businesses worldwide. Our flagship platforms Rentway and Carpro are trusted globally by industry pioneers such as Volkswagen Ford Europcar and Hertz to optimize their operations and grow with confidence.

Were a product-led team that combines deep industry experience with a scaleup mindset: moving quickly shipping continuously and obsessing over real customer problems. Our work sits at the intersection of mobility and software helping companies replace outdated tools and manual processes with a platform designed for performance integration and great user experience. Today Emotion Mobility supports hundreds of partners across 100 countries and were just getting started.

Profile of the candidate

We are on the lookout for a dynamic and results-driven Account Manager to join our growing team. As the primary liaison between our company andour esteemed customers you will play a pivotal role in nurturing relationships addressing customer needs and driving revenue growth.

You will be responsible to understand the challenges faced by our Rentway customers and use our product portfolio to understand how we can address their challenges or convey custom developments needs to the product team.

Reporting directly to our Global Commercial Director you will have the unique opportunity to shape our customer engagement strategy. The position is based in Lisbon (Oeiras).

What will you be doing

Tier II/III Customer Management:

Act as the primary point of contact (outside of the technical support or finance-related queries) for the management of Tier II/III customers providing personalized attention and addressing any concerns or inquiries they may have

Coordinate and schedule regular meetings with the customers to nurture relationships gather feedback and provide a 360º overview of their relationship with us ensuring satisfaction

Prepare meeting agendas and materials in notes shared with the clients for follow-up

Gather information regarding the clients business strategy to understand where our product portfolio fits

Collect information for future product development

Put in place all these initiatives in a process-oriented manner that would allow scalability. Manage Customer Requests:

Liaise between product and customers regarding specificdevelopment requests

Negotiate prices associated to these customer requests

Maintain accurate records of customer interactions and resolutions using CRM software

Provide timely updates and follow-up to customers regarding the status of their requests or issues

Collaborate with cross-functional teams to deliver on commitments made to the customers and ensure a seamless experience

Manage Upsells:

Proactively identify opportunities for upselling or cross-selling additional products or services to existing customers based on their usage patterns needs and objectives

Develop targeted upselling strategies and campaigns

Track and report on upgrade metrics and success rates identifying areas for improvement and optimization

Present upsell opportunities to customers in a consultative manner highlighting the value and benefits of the proposed offerings

Negotiate terms and pricing as needed to secure upsell opportunities.

Proactively engage customers on the benefits and features of our newest SaaS product

Coordinate with relevant teams to facilitate the seamless implementation of upgrades

Negotiate terms pricing and contract renewals as needed to secure upsell opportunities.

What we expect from you

• At least 3 years of work experience in an Account role with B2B clients (mandatory)
• Strong interpersonal and communication skills with the ability to build rapport and trust with customers
• People-person who loves to collaborate in cross-country & cross-team projects
• Willing to learn a business from the ground up and not be afraid to suggest and pitch new ideas
• Strategic thinking and problem-solving abilities with a focus on driving customer satisfaction and revenue growth.
• Great interpersonal & communication skills in Portuguese and English (French and Spanish would be a strong plus)
• Being resourceful and gifted with great ownership while managing different deals
• Proficiency in CRM software and Jira/Confluence would be a big plus
• Previous experience in Tech/Startup or in the Car Rental industry is mandatory

Benefits

• Health insurance for yourself and any children under 18 (after 3 months of employment)
• Gym membership at Fitness Hut (after 3 months) or gym membership at Holmes Place (after 3 years)
• Extra day of holiday on your birthday (if it falls on a working day)
• Extra day of holiday for every 5 years of employment
• Volunteering/charity work allowance of 2 days per year
• Free coffee and fresh fruit at the office as well as team lunch on the last Friday of each month