Customer Support Team Lead Jobs in Ovar

We are looking for French speakers to join our customer support team in Porto representing Monoprixone of Frances most well-known retail brands. If you are already based in Portugal or planning to move independently this is a great chance to work in a multicultural environment with a stable corpor...

Your contribution to something big: As an Agile Master you will play a key role in fostering an agile mindset enabling high-performing teams and driving continuous improvement across the organization. Alongside your Agile Master responsibilities you will act as a team leader supporting team growth a...

Your contribution to something big: As an Agile Master you will play a key role in fostering an agile mindset enabling high-performing teams and driving continuous improvement across the organization. Alongside your Agile Master responsibilities you will act as a team leader supporting team growth a...

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...