Customer Support Team Lead Jobs in Espinho

We are looking for French speakers to join our customer support team in Porto representing Monoprixone of Frances most well-known retail brands. If you are already based in Portugal or planning to move independently this is a great chance to work in a multicultural environment with a stable corpor...

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...