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Product Manager Interaction Management
We are currently looking for a Product Manager to lead the strategy governance and evolution of customer interaction channels including phone email live chat and social media.Key ResponsibilitiesDefine and evolve the product vision roadmap and priorities for customer interaction channels including p...
Product Manager Routing Standards
Lead the global product area responsible for getting every case to the right skill team and market at the first attempt through transparent routing rules capacity-aware distribution and governed decision logic.Key ResponsibilitiesDefine and maintain the product roadmap for global routing standards a...
Product Manager Product Content Standards
Own the product and content standards area enabling agent efficiency and customer satisfaction through immediate access to curated centralized and reliable knowledge.Key ResponsibilitiesDefine the product vision roadmap and standards for global knowledge management and content usage.Enable faster an...
