Director of Quality Jobs in Philippines

Conducts quality evaluations of calls and transactions to ensure compliance with established processes standards and customer experience expectations.Supports the OPM in monitoring and achieving Quality targets and KPIs across the assigned LOB.Identifies analyzes and escalates quality gaps recurring...

Quality Framework & CalibrationOperationalize and execute client-approved QA frameworks evaluation forms and scoring guidelines across voice chat and email channels.Lead regular calibration sessions with client QA BPO QA analysts and team leads to maintain scoring consistency across sites.Review pol...

AI QA Framework & TestingOperationalize and execute client-approved QA frameworks evaluation rubrics and test scripts tailored for AI chatbots virtual agents and copilot tools.Perform routine pre-release User Acceptance Testing (UAT) and regression testing across prompt deployments Knowledge Base (K...

DescriptionJob Summary:onsemi is looking for an Assembly Quality Engineer who is responsible for ensuring product quality process stability and continuous improvement across Front of Line (FOL) semiconductor assembly operations including Wafer Saw Die Attach/Die Bond and Wire Bond processes. This ro...

DescriptionKey ResponsibilitiesLead the investigation and resolution of External Failure Analysis Requests (EFARs) and customer complaints.Facilitate cross-functional teams in root cause analysis corrective actions and completion of 8D reports.Drive timely closure of customer and internal quality is...

Our Purpose:TERADYNE where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.We cultivate a culture of inclusion for all employee...

This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. Quality Analyst in this role get to: Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer sat...

The Quality Manager is responsible for leading the quality assurance function within a BPO environment ensuring consistent delivery of high-quality customer interactions and adherence to client standards. This role drives performance excellence through monitoring frameworks data analysis and continu...

We are looking for a detail-oriented and analytical Quality Analyst with strong experience in banking collections operations and quality assurance within a call center or shared services environment. The successful candidate will be responsible for monitoring customer interactions evaluating complia...

Quality Assurance Senior Manager Location: Danao CebuWork Setup: OnsiteSchedule: Monday Friday Job Summary The Quality Assurance Senior Manager is responsible for leading and overseeing all quality assurance and food safety functions to ensure products consistently meet established quality safety an...

Quality Assistant Manager The Quality Assistant Manager is responsible for overseeing quality assurance operations within a US Healthcare account in a BPO environment. The role involves conducting audits monitoring compliance with quality standards analyzing performance trends and implementing proce...

QMS (Quality Management System) Manager Location: PasayWork Setup: OnsiteSchedule: Morning shift Job Summary The QMS Manager is responsible for implementing monitoring and improving the companys Quality Management System in compliance with ISO standards and internal policies. This role ensures consi...

Role Overview The Quality Engineer (Manager) leads quality assurance and testing efforts for enterprise platforms with a focus on Microsoft Dynamics 365 and cloud-based systems. This role combines test leadership project management and technical expertise to ensure successful delivery of complex tra...

The QA Senior Manager leads and oversees all QA operations ensuring that products consistently meet established quality and safety standards. Key Responsibilities: Program Development: Designs plans and implements comprehensive quality assurance and food safety programs across the organization.Audit...

Role Overview Our client a technology solutions organization is seeking a Practice Lead Quality Engineering (QE) to establish and scale a modern quality engineering practice across the organization. This leadership role focuses on transforming traditional quality assurance approaches into engineerin...

The Quality Assurance GDS Travel is responsible for monitoring evaluating and improving the quality of travel-related transactions and customer interactions handled through Global Distribution Systems (GDS). This role ensures compliance with client requirements company policies and industry standard...

Quality Assurance Senior Manager Danao City Cebu On-site Full Time; Dayshift Key Responsibilities Design plan and implement overall quality assurance and food safety programs across all operating units.Review audit and analyze the execution of QA programs and procedures to ensure consistent standard...

Role Overview The Quality Engineer (Manager) is responsible for leading testing activities within ServiceNow implementations ensuring high-quality delivery across projects. This role oversees test strategy manages testing teams and ensures alignment with business requirements and quality standards....

Role Overview The Quality Engineer (Assistant Manager) supports testing activities within ServiceNow implementations focusing on execution validation and automation. This role ensures that system changes meet functional requirements and quality standards. Key Responsibilities Testing Execution Perfo...

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and ope...