Quality Engineer – ServiceNow + ATF Manager

Role Overview

The Quality Engineer (Manager) is responsible for leading testing activities within ServiceNow implementations ensuring high-quality delivery across projects. This role oversees test strategy manages testing teams and ensures alignment with business requirements and quality standards.

Key Responsibilities

Test Strategy & Delivery

• Define and manage end-to-end testing strategies plans and execution.
• Oversee all testing phases including functional integration and user acceptance testing.
• Review and approve test plans test cases and test reports.
• Monitor testing progress defects and quality metrics throughout delivery.

Leadership & Governance

• Lead and mentor a team of quality engineers and testers.
• Ensure adherence to testing standards methodologies and governance practices.
• Identify risks and issues and drive resolution across stakeholders.
• Provide regular updates on testing status and quality outcomes.

Stakeholder Collaboration

• Work closely with business and technical teams to define testing objectives.
• Translate technical requirements into test strategies aligned with business needs.
• Support continuous improvement of QA processes and methodologies.

Qualifications

Required

• Experience leading ServiceNow testing initiatives and managing QA teams.
• Strong knowledge of software testing lifecycle methodologies and defect management.
• Experience in developing test strategies plans and reports.
• Strong analytical problem-solving and communication skills.
• SQL knowledge and functional testing expertise.

Preferred

• Familiarity with ServiceNow certifications and testing frameworks.
• Experience in enterprise-level testing environments.

Key Competencies

• Test management and strategy
• Leadership and team development
• Stakeholder communication
• Risk and defect management
• Continuous improvement mindset