Project Manager Supervisor (Malaysia)

ABOUT GREENPARK
Greenparks continued success is built upon the quality of the assets we deliver.

Our clients trust us because we deliver top quality work efficiently to budget andon time with a positive attitude and the tenacity it takes to makegreat workhappen. Great content is the common goal that fuels us all.

Our ambition is to be engaged across every aspect of our clients business where we have theexpertiseand skills to such an extent that we become indispensable to them.

This role description is not a box that you areputin. It is a definition of your core a company like ours you are encouraged and expected to contribute to many wider issues.

WHY THIS ROLE EXISTS:

The Supervisor enables smooth highqualityexecution by orchestrating intake safeguarding scope and ensuring complete well-structured briefs before work begins. The role balances team workload across disciplines educates requestors tosubmithighqualitybriefs from the start andmaintainsaccuratereporting in Jira to provide visibility predictability and continuous improvement across multicultural stakeholders.

Responsibilities

1. Intakeandbriefquality
   
   1. Drive clear professional communication with cross-functional requestors and internal execution teams; set expectations and close feedback loops.
      
   2. Serve as the primary intake contact for day-to-day requests across marketing digital and other functions (e.g. medical diagnostics).
      
   3. Validate scope clarify requirements consolidate assets/approvals and ensure high-quality briefs prior to assignment.
      
   4. Educate requestors on brief standards and promote consistent ways of working.
2. Traffic and workload balancing
   1. Prioritize and route work to execution teams balancingcapacityand complexity.
      
   2. Assign activities monitor progress remove minor blockers and coordinate handoffs to maintain flow and SLAs.

3. Reportingandgovernance

1. 1. PromotecompleteaccurateJira recordsto support operational visibility and decision-making.
      
   2. Use JIRA as main tool for visibility coordination and follow-up; prepare concise status updates as needed.

4. Continuousimprovement

1. 1. Identifyreuse opportunities template gaps and process optimizations; reinforce standards across teams and markets.
      
   2. Prepare for adoption of GenAI capabilities to enhance intake validation brief quality and reporting.

5. Limitedexecution(exceptionalcases)

1. 1. Perform simple tasks when explicitlyrequired(e.g. PDF migrations basic translations) without detracting from core coordination responsibilities.

Requirements:

• Bachelors degree in Business Administration Marketing Computer Science or Design (or equivalent practical experience).

• Entry-level to5years of experience in digital operations marketing coordination project coordination or related roles.

• Business-level English reading and writingproficiency.

• Intermediateproficiencywith Veeva and Microsoft Office.

Skills

• Attention to detail: Ensures complete briefsaccurateJira data and clean handoffs.

• Digitalproficiency: Comfortable with Jira Planner and common digital content workflows; fast learner for Adobe/GenAI/Copilot.

• Stakeholder management: Clear diplomatic communicator;educatesandunderstandsrequestors and aligns expectations.

• Collaboration: Works closely with multidisciplinary teams in a multicultural environment; promotes consistent standards.

Required Experience:

Junior IC