Senior Technical Support Engineer Jobs in Amman

Install and configure computer hardware, software, systems, networks, and printers troubleshoot system and network problems, diagnosing and solving hardware or software faults and respond in a timely manner to service issues and requests. Support the roll-out of new applications. More...

Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our More...

We look for extremely ambitious individuals with a wide range of interests who excel in their fields, are not afraid of challenges, and are constantly looking to improve their skills. We are particularly interested in conscientious and open individuals who are goal-oriented. Help c More...

Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution Create service requests and properly document all customer interactions and troubleshooting actions in the department's case management system Prov More...

The ideal candidate will be responsible for configuring and troubleshooting the customers desktop or laptop computer, and also resolve our customers' technical issues. Responsibilities Reproduce customer environment and run tests Manage and address electronic tickets effic More...

Act as the first point of contact with the customer and take ownership of customer reported issues and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolv More...

As a Senior Technical Author on the team, you will participate in development of product strategy. You will combine technical expertise with leadership in documentation, collaborating with colleagues across the company to establish documentation as a first-class engineering disci More...

Senior Technical Writer is a skilled wordsmith that typically produces and maintains technical documentation, tutorials and general learning materials for software products, services and processes. They are responsible to provide subject matter expertise and technical leadership; lead More...

Using your deep knowledge of the Automotive landscape, and your solution-oriented mindset, you will develop opportunities for Amazon . You are an excellent oral and written communicator and you possess an analytical approach to business development, leveraging data to drive decis More...

Performing system analyses on software programs, applications, and web services. Determining system efficiency and functionality by liaising with internal departments and end-users. Reporting to Management and obtaining approval for system development projects. Efficiently integr More...

: The Technical Advisor/Surveillance Focal Point will provide technical oversight as part of a multi-country project to strengthen integrated surveillance for COVID-19 pandemic response and other respiratory disease threats under the leadership of the Principal Investigator/Senior Tec More...

Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and pro More...

To lead designing and building advanced, scalable platforms and technologies for Mercheese. To develop new ideas and recognize the hidden opportunities. To recommend new and creative approaches to analyze data and solve problems. To have great knowledge in leadi More...

Provide and manage day-to-day support service operations to internal and external customers Monitor and prioritize daily-received requests and participate in resolving technical challenges to ensure prompt and high solutions Ensure shortest possible restorel-times over customer s More...

Provide fast and effective quality IT supports to all system users against agreed Service level agreement and Operational Level Agreement. Ensure strict adherence to P&Ps and prompt closure of audit findings. Follow Incident Management Process and use the formal Service Manage More...

Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets). Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings More...

Job Description Technical Implementation Consultant with minimum 2 years’ experience supporting, maintaining, and integrating applications in a SaaS environment. The ideal candidate will be an Implementation Consultant with minimum 2 years of experience in software suppo More...

Acting as first point of contact with the customer for open cases. Providing the customer with known workarounds and resolutions. Installing and activate Globitel products inside and outside Jordan. Telecommunication, Computer Engineering or any relevant degree SQLinstallation an More...

Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Guiding employees through a series of actions to resolve a problem. Following up with emp More...

Team Leadership: Lead and mentor a team of 8-10 technical support engineers supporting 1,000+ clients, ensuring they are trained, motivated, and equipped to provide exceptional support. Manage shift scheduling to ensure 24/7 customer support coverage. Customer Onboarding & Succ More...