W Insider
W Insider
Posted on :
06-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 664355
- Ensure that recognition of SPG membership is provided to guests when possible.
- Meets with Welcome Office Management and attends daily operation meetings to verify daily activity and establish communication for the day.
- Remains accessible to guests and talent members throughout assigned shift.
- Continually inspects for cleanliness and maintenance of all living room and nearby public areas as defined by the property, looking at spaces from the guest perspective. Resolve or report any conditions requiring attention. Coordinates with all operating departments to ensure awareness of all activities taking place in the hotel.
- Acts as a key advocate for the guest at all times. Communicates any guest opportunities they are made aware of through guest interactions in a timely manner to relevant operating departments so that appropriate action to resolve may take place. Personally follows up with guests after resolution to ensure satisfaction.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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