Technical Support Representative Code D3KBTSR
Technical Support Representative Code D3KBTSR
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position
- Monitor queues and inboxes
- Provide meaningful relevant timely and accurate updates to the call logging system
- Escalate vendor tickets that fall outside SLA
- Request information from customers to ensure the vendor has information to progress tickets
- Reporting as required
- May be required to perform your duties offsite including at customer vendor/partner and supplier sites which require as a condition of entry you to hold a National Police Certificate
- May be responsible for accessing internal and thirdparty computer systems containing highly sensitive confidential corporate and personal information
- May be engaged in capacities that require Data# to have the highest degree of confidence that you will perform your duties with a high level of honesty and integrity
- Good verbal and written English communication skills
- Effective time management and troubleshooting skills
- Developed customer service skills
- months experience in a service desk or call center
- Basic knowledge of the operations and maintenance of desktop computer equipment
- Proven ability to work within deadlines with minimum supervision
- Flexible approach to work and work hours
- Ability to deal with busy highpressure situations
- Relevant Tertiary or Diploma qualifications and industry certifications are desirable
- ITIL v certification is highly desirable
- Lean Six Sigma is highly desirable
- Must have Fiber Optic internet with at least Mbps bandwidth
- Must have a backup desktop or laptop with the latest OS
- Must be able to work from AMPM
- Must be amenable to reporting to our Makati office as required
3- 5 years experience writing engaging content required, in a B2B environment or technology industry (highly desirable) Advanced experience working within the Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) Think strategically and be solutions focused Have commercial copywriting experience Tertiary education in Communications or Journalism or relevant industry experience Highly developed copywriting skills Highly developed verbal and written communication skills Outstanding attention to detail and organisational skills Have experience in writing strategy-led marketing campaigns/programs using a wide range of assets including brochures, blog posts, ads, websites, landing pages, videos and social posts Completed
Employment Type
Full Time
