Technical Support Representative
Technical Support Representative
Posted on :
10-05-2025
Employer Active
1 Vacancy
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Job Description
- Provide prompt and professional technical support to administrators teachers and caregivers using our Schools products.
- Diagnose and troubleshoot issues related to application functionality device compatibility and basic networking.
- Assist users with setting up and configuring devices ensuring they meet all necessary requirements for our products.
- Identify analyze and resolve technical problems by employing appropriate troubleshooting techniques.
- Documents and track all support interactions including issues reported and resolutions provided through Zendesk.
- Collaborate with the development team to report bugs suggest improvements and ensure timely resolution for issues.
- Develop and maintain extensive knowledge for all our products including new features and updates.
Qualifications :
- Proven experience as a Technical Support Representative or similar role preferable in an education technology environment.
- Strong knowledge of troubleshooting device configuration and basic networking concepts.
- Proficiency in using Zendesk and remote support tools.
- Excellent communication skills both verbal and written with the ability to explain technical concepts in a clear and concise manner.
- Strong problemsolving skills and the ability to work under pressure to meet deadlines.
- Familiarity with various operating systems (Windows macOS iOS Android etc.) and web browsers.
- Patience empathy and a positive attitude when dealing with users of varying technical proficiency.
- Ability to work independently and as part of a team with a fastpaced environment.
Additional Information :
This is a work at home position in Colombia. Enjoy the benefits of joining a Great Place to Work company working for the worlds biggest technology companies.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Key Skills
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