Technical Support Officer
Technical Support Officer
Posted on :
10-05-2025
Employer Active
1 Vacancy
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Job Description
DUTIES & RESPONSIBILITIES:
The duties and responsibilities of Technical Support Officer include:
- Conduct regular medical outreach to improve provider practices productivity and adherence to SCH quality standards.
- Distribute health kits IEC materials forms and medicines to Sun providers and ensure proper use and storage.
- Collect monthly data from providers including MCRs TB forms and consultation records ensuring completeness and accuracy.
- Track inventory levels at clinic level and coordinate resupply as needed.
- Support CME activities facilitate review meetings and deliver technical updates to providers.
- Work with QI teams to assess and improve service quality.
- Address providerlevel operational issues and escalate concerns to supervisors promptly.
- Coordinate with medical mobile teams for referral to Sun Clinics from the outreach activities in rural villages displacement camps schools monasteries and periurban areas.
- Ensure logistical support and effective communication among regional teams mobile units and target communities.
- Assist in identifying priority service locations based on needs and access.
- Coordinate the temporary use of Sun Clinics as mobile outreach sites and ensure readyfor service delivery.
- Facilitate collaboration between Sun Doctors and mobile medical teams.
- Ensure each participating clinic has a Clinic Assistant for data recording and reporting.
- Provide training and supervision to ensure completeness of registers stock records and patient data.
- Collect and verify data collected from clinics and process financial transactions for payments.
- Identify and address reporting issues data gaps and inconsistencies.
- Submit timely progress updates and situation reports to the Response Coordinator and the regional managers.
- Monitor medicine stock and supplies at clinic level; coordinate resupply and prevent stockouts or expiration risks.
- Track MBO achievements support digital reporting at provider level and submit all required reports timesheets and financial documents on time.
Qualifications :
QUALIFICATIONS AND EXPERIENCE
- M.B. B.S. degree from a recognized university is required.
- At least 1 year of relevant experience in health program implementation outreach or provider supervision.
- Experience in emergency response CME facilitation or provider behavior change is an asset.
- Proficiency in Microsoft Word Excel PowerPoint and comfort with digital reporting systems.
- Strong communication skills including the ability to write and report effectively in time.
CORE COMPETENCIES
- Technical and Clinical Knowledge: Understands quality service standards basic clinical protocols and behavior change strategies.
- Coordination and Organization: Manages field logistics outreach schedules and clinic engagement efficiently.
- Data Accuracy and Monitoring: Ensures correct complete and timely data collection analysis and submission.
- ProblemSolving and Adaptability: Responds flexibly to field challenges emergencies and providerlevel issues.
- Communication and Teamwork: Collaborates well with providers staff and partners while maintaining clear communication.
Additional Information :
APPLICATION:
Interested applicant please send Application Letter Curriculum Vitae (with Two referees including your last employment for reference check) copies of Qualification Documents and National ID as per following APPLY LINK and/or Apply Email not later than on the evening of 16 May 2025 (Friday).
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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