Technical Support Engineer L1
Technical Support Engineer L1
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Respond to incoming technical support requests via ticketing system email or chat
- Monitor system alerts and escalate issues to L2/L3 or relevant teams when necessary
- Provide initial troubleshooting and resolution for known issues
- Log and track incidents using the corresponding tools
- Ensure timely and professional communication with Customers
- Maintain documentation for support processes and known issues
- Collaborate with other support engineers and technical teams to ensure issue resolution
Qualifications :
- Basic understanding of IT systems networking or software troubleshooting
- Ability to work flexible shifts as part of a 24/7 rotation including nights and weekends
- Attention to detail and the ability to follow standard procedures
- UpperIntermediate level of English
WOULD BE A PLUS
- Experience in a help desk or support role
- Familiarity with ticketing systems (e.g. Jira Zendesk ServiceNow)
- Knowledge of Windows/Linux OS fundamentals
- Understanding of monitoring and alerting tools
Additional Information :
PERSONAL PROFILE
- Strong written and verbal communication skills
- Customeroriented mindset with a problemsolving attitude
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Database
- Jira
- Linux
- Bank
- Java
