Technical Support Engineer
Posted on :
06-05-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2792126
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ponsibilities—what you'll do:
- Serve as primary contact for clients post-implementation.
- Continually deepen your understanding of the product and stay updated on emerging technologies.
- Address technical and business inquiries regarding product functionality, implementation, training, software configuration, user-specific issues, and other company-related matters, adhering to our service level agreements and quality standards.
- Handle requests for product maintenance such as improvements and adjustments to machine learning models.
- Communicate with customers via support portals or video conferencing, clearly articulating solutions and offering guidance on the capabilities of our platform.
- Work closely with the product and engineering teams to identify and prioritize issues, develop customer solutions, and report on technical support trends.
- Enhance the knowledge base and help center content by integrating insights from customer support interactions.
- Partner with other teams to provide insights on support trends
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Requirements:
- Familiarity with Python and SQL is a must
- Experience with customer support tools such as Zendesk and Salesforce is a plus
- In-depth knowledge of databases and familiarity with BI/analytics tools
- Proficient analytical and problem-solving skills, with experience in using monitoring and logging systems
- Proficiency in other programming languages such as Bash or JavaScript is a plus
- Excellent verbal and written communication skills, including active listening, conflict resolution, and customer empathy
- Proficiency in using troubleshooting APIs and applying API documentation effectively
- Fully fluent in English
- Skilled in the use of apps and technology
- Ability to commit long-term and full-time
- Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
- This is not a short-term, part-time, or freelancing role. We only accept serious, career-oriented candidates.
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Other qualities we look for:
- Track record of success at work or in school
- An ability to solve complex problems with minimal guidance
- Experience in high performance work or school environments
- Skilled at anticipating team members’ needs
- Willingness to work hard and persevere
- Intellectual curiosity and resourcefulness
- Professionalism
Employment Type
Full Time
Company Industry
Department / Functional Area
Contract Management / Estimation / Tendering / Quantity Surveying
Key Skills
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