Technical Support En....
Technical Support Engineer
Posted on :
28-11-2021
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 797539
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Take ownership of systems technical issues and see problems through to resolution
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Take the lead in managing customer escalations and be comfortable holding customer facing meetings on short notice
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Research, diagnose, troubleshoot and identify solutions to resolve customer issues
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Analytical thinking and problem-solving skills as a go-getter with a lot of intellectual curiosity
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Reproduce customer environments and test and validate fixes and workarounds
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Act as a liaison between customers, technical pre-sales, sales teams and the product development team
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Effectively communicate customer feedback and feature requirements to Engineering and Product Management
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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