System Administrator

• Install configure maintain and troubleshoot network hardware including servers storage devices backups routers switches and other network appliances.
• Perform preventative hardware and software maintenance tasks.
• Configure and maintain systemwide backup storage and recovery systems.
• Administer and maintain end user accounts permissions and access rights.
• Provide secondtier technical support for users experiencing problems with networking and other technologies.
• Perform installation and racking of network gear and cabling.
• Maintain Unified Communications VoIP and any related equipment services and platforms.
• Perform system upgrades patching and bug fixes.
• Monitor network and system performance provide timely responses to system outages and escalate as necessary.
• Identify and evaluate new hardware and software technologies to improve network performance and reliability.
• Maintain current and accurate documentation and diagrams of existing and future network infrastructure.
• Ensure that the network infrastructure adheres to information systems and security policies and directives.
• Provide afterhours support for infrastructure related emergencies as well occasional weekend maintenance.
• Participate in 24x7 on call rotations.
• Perform other related duties as assigned.

Knowledge skills and abilities:

• Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to nexttier support is necessary.
• Knowledge of server operations management and backup/restore processes.
• Familiarity with Microsoft Window server environments such as Active Directory and Group Policies.
• Knowledge of LAN/WAN WiFi networks network systems network concepts and protocols structured cabling and facilities.
• Knowledge of systems infrastructure requirements and standards based on ITIL.
• Knowledge of best practices for structured cabling for racks and network cabinets.
• Understanding of cloud computing virtualization and storage.
• Ability to communicate effectively and professionally.
• Ability to establish and maintain effective working relationships with fellow employees superiors and other departments.
• Ability to communicate technical information to nontechnical personnel.

EDUCATION AND EXPERIENCE:
A bachelors degree from an accredited college or university with major coursework in computer science or a related field and 2years of experience in network and system administration; or
A combination of an associate degree from an accredited college or university with major coursework in network technology or related field possession of one or more IT certifications and 3 years of experience in network and system administration; or
Any equivalent combination of education training and experience.
Possession of a CCNA CompTIA Microsoft ITIL or other related IT certification is desired.

SPECIAL REQUIREMENTS:
Possession of an appropriate drivers license valid in the Commonwealth of Virginia


Skill Required / Desired Amount of Experience
Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to nexttier support is necessary Required 5 Years
Knowledge of server operations management and backup/restore processes Required 5 Years
Familiarity with Microsoft Window server environments such as Active Directory and Group Policies Required 5 Years
Knowledge of LAN/WAN WiFi networks network systems network concepts and protocols structured cabling and facilities Required 5 Years
Knowledge of systems infrastructure requirements and standards based on ITIL Required 5 Years
Knowledge of best practices for structured cabling for racks and network cabinets Required 5 Years
Understanding of cloud computing virtualization and storage Required 5 Years
Possession of a CCNA CompTIA Microsoft ITIL or other related IT certification is desired. Desired 5 Years