Support Engineer - Threat Analytics
Posted on :
18-08-2023
Employer Active
1 Vacancy
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Job Description
- • Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
- Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
- Act internally as a customer advocate.
- Empower customers to find information, self-solve when they decide to, and learn more aboutproducts, services and support.
- Advise customers on how to gain additional value from their products.
- Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
- Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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