Student Success Manager - Mandarin Speaking

Want to revolutionize the future of education and do meaningful work that transforms future generations lives

Crimson Education is a Series C global EdTech startup founded in 2013 with the idea that through personalized education and technology we can transform students into the world leaders of tomorrow. Were now in 28 markets and have an ambitious team of 700 thats rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.

Weve built Crimson to become the worlds most successful university admissions consultancy with our students 4x more likely to gain admission. To support our students we have a Student Success team thats obsessed with providing the best outcomes for our students and levelling the playing field. They engage manage and facilitate a students journey with Crimson to help them achieve their goals and reimagine their future.

What are the main responsibilities for this role

• Coordinate engage and facilitate the students journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimsons worldclass Strategists Tutors and Mentors who contribute to a personalized student roadmap)
• You will be the main point of contact for students and parents and be the link between them and the wider Crimson team
• Advise the team on possible value add solutions to support the student
• Provide the global team insights into local cultural nuances and demands
• Keep up to date on students progress and report back to the team regularly
• Proactively manage and foresee issues by resolving complaints or escalations in a timely manner

What we are looking for

• 12 years experience in customer service project management or transferable role
  
• Ability to build strong customer relationships with families through excellent customer service high cultural awareness and adaptability
  
• High level of resilience and ability to thrive in a fastpaced startup environment
  
• Strong problemsolving skills with the ability to manage a range of internal and external stakeholders
  
• Outstanding organizational skills with excellent written and verbal communication skills
  
• Collaborative with an openness to give and receive feedback
  

Why work for Crimson

• Rapidly growing start up with a flexible working environment where you will be empowered to structure how you work
• Limitless development and exposure our internal promotions/role changes made up 33% of all recruitment last year
• $1000 individual training budget per year we love to Level Up (its one of our core values)!
• Psychologist on staff
• Insightful fireside chats and workshops to help support our high performing and ambitious team
• Radical Candor is a feedback approach we live by
• Were a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!

If youre passionate about growing in a fastpaced collaborative environment and want to work with cuttingedge technology then wed love to hear from you!

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