Sales Operations Manager

This is a remote position.

• Develop and implement efficient sales processes and strategies.
  
• Manage sales analytics to ensure accurate forecasting pipeline management sales strategy execution and reporting.
  
• Coordinate with the sales team to align sales strategies and operations with business goals.
  
• Develop and deploy creative solutions in tracking the sales teams activities.
  
• Provide detailed sales reports and insights to senior management highlighting trends growth opportunities and challenges.
  
• Train and support sales representatives and staff to enhance their product knowledge and sales skills.
  
• Collaborate with other departments to ensure a cohesive approach to market expansion and client satisfaction.
  
• Ensure that leads followed up has a proper resolution within 30 days of appointment.
  
• Ensure that all calls have a resolution maintaining high standards of customer service and operational efficiency.
  
• Accurately manage transaction logs for finance to bill clients and for closers to receive their commissions accurately.
  
• Manage the productivity of fulltime closers ensuring they remain productive during nonevent periods.
  
• Identify additional opportunities for revenue generation.
  
• Develop strategies to minimize the gap between payments receivable.
  
• Analyze the training needs of the sales team identifying strengths and weaknesses to tailor training accordingly.
  
• Set team goals and targets for each account to drive performance and accountability.
  
• Develop detailed onboarding programs for new sales staff to ensure a smooth transition and rapid time to productivity.
  
• Manage account managers to ensure that client relationships are maintained excellently and that events/campaigns are well prepared in advance according to established protocols.
  

• Enhanced operational efficiency and reduced sales cycle times.
  
• Accurate sales forecasting and effective management of sales pipelines.
  
• Improved sales team productivity and achievement of sales targets.
  
• Increased client satisfaction and retention rates.
  
• Efficient management of transaction records to support accurate billing and timely commission payments.
  
• Effective training and onboarding that enhances team capabilities and addresses performance gaps.
  
• Wellmanaged client relationships and successfully executed events and campaigns.
  

Requirements

• Proven experience in sales operations preferably in a sales outsourcing or agency environment.
  
• Strong understanding of sales process management creative problemsolving and data analysis.
  
• Excellent communication and leadership skills.
  
• Ability to work strategically and collaboratively across departments.
  
• High attention to detail and a focus on datadriven decisionmaking.