Shop Representative
Posted on :
16-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2536144
- Deal directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Process orders, forms, applications and requests.
- Organize workflow to meet customer time frames.
- Direct requests and unresolved issues to the designated resource.
- Manage customers' accounts.
- Keep records of customer interactions and transactions.
- Record details of inquiries, comments and complaints.
- Record details of actions taken.
- Prepare and distribute customer activity reports.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Provide feedback on the efficiency of the customer service process.
Employment Type
Full Time
Department / Functional Area
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