Community Management Executive
Posted on :
29-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 513718
- A-Z customer relations responsible for all customer support and answering all inquiries. They will also be able to take the conversation offline and contact the customer directly to resolve any issues directly. They will be trained on a number of CRM platforms in order to accurately communicate or escalate each and every inquiry incoming from the brand numerous social media channels
- Brand advocacy
- Engagement: actively engage/converse with existing or new potential customers.
- Re-engagement: actively keep the conversation going with existing or new potential customers.
- Seeding: monitor and select relevant or trending conversations online, and seed the brand into the discussion.
- Reporting & helping develop internal processes
- Develop monthly reports on customer satisfaction, engagement rates, response time, escalation issues, etc.
- Collating and consistently updating brand FAQ documents.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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