Service Manager

ABOUT US

We are a Commercial Door company seeking an experienced Service Manager to support our growing business in fabrication installation and servicing for large industrial doors and gates for commercial clients (we work with warehouses distribution centers logistics facilities shopping centers big box retailers and more).

Our team thrives on a collegial lowego team environment with core values of Operate Without Ego Use Good Judgment Do Whats Right and Communicate Clearly. Were a place where all voices are heard and respected with leadership who prioritize camaraderie and highquality work.

Our ideal Service Manager is a playercoach who takes a servant leadership approach. They will head up operations of our new shop in Stockton: We have several active clients and a capable administrative team now we just need a great service leader to get things rolling!

JOB SUMMARY

The primary function of this position is to lead the service and operations team and work side by side with the administrative team to ensure efficient and consistent growth.

The expectation is that the Service Manager will be in the field the slim majority of the day. Within a year this person will become totally capable of leading a shop of 10 Service Technicians and up to 5 direct reports and capable of decisionmaking while other leadership is out of office.

WHAT WE OFFER

• Competitive compensation & PTO 105120k; salary commensurate with experience PTO increases with tenure

• 401k / Roth IRA with additional bonus contributions after Year 3

• Full suite of health vision and dental benefits

• Closeknit communicative team

DAILY TASKS

Will include but not be limited to:

• Email correspondence and parts confirmation with suppliers.

• Assisting admins with scheduling every morning.

• Opening and closing the shop daily and being responsible for alarm and security.

• Daily onsite estimates in both districts at times and on site quality checks.

• Ability to come to site and provide corrective instruction on any job potentially mishandled or behind schedule.

• (Briefly) Work with techs on paperwork app usage customer service safe practices go over best practices for the days tasks and customer service.

WEEKLY TASKS

• Equipment checks weekly operations meetings with ownership /managers.

• Collaborative training meeting in person and Zoom in both districts.

• Direct involvement with all jobs over $15000.00 in value by way of signing off on proper equipment material labor and overall operational efficiency.

• Weekly training on whatever new jobs are coming on the schedule specifically larger dollar jobs and/ or that which employees have less experience in.

• Collaboration if needed on larger projects with other facilities.

MONTHLY TASKS

• Meet with ownership to discuss financial trends customer QA inefficiencies

• Required to recommend corrective action and if necessary termination to ownership if there is anyone operating in an unsafe or counterproductive manner.

• Company tool checks.

WHAT SUCCESS LOOKS LIKE

After 23 Months

• Youve completed both field and admin training with management

• Youve learned the scheduling software and email systems

• Youre beginning the hiring process to hire 24 Service Technicians

• Youre building out the new shop alongside leadership: acquire and equip two trucks

After 6 Months

• Youve purchased efficiency building equipment (trailer forklift material lift scissor lift)

• Youve acquired built supplied necessary shop materials i.e. welding table hinge/accessories rack lube charger station parking

• Youve completed OJT with your technicians

• Youre doing lead service tech work completing work in the field

• Youre actively observing your team assessing strengths and weaknesses

After 9 Months

• Youre on the floor a little less but still highly engaged!

• Estimating and performing quality control managing and scheduling part orders setting KPIs uncovering new needs of clients and internal team equipment maintenance

QUALIFICATIONS

• 6 Years in the field performing service installation and maintenance on commercial doors gates and dock equipment. OR 1520 years of commercial construction experience

• Proven history of proper installation and service of relative equipment.

• Demonstrated safe practices in the field.

• Demonstrated leadership and coworking skills.

• Ability to train interview and evaluate new hires.

• Works closely with admin staff and managers and lead techs to assess quoting and necessary equipment for fulfilling normal operations.

• Estimating independently and project management in concert with admins and leads.

• Act as a reference for active service techs and capable of making service repair and installation decisions.

Carr Talent Acquisition is dedicated to fostering a diverse and inclusive workforce reflective of the communities we serve. As an Equal Employment Opportunity employer we uphold our commitment to assess candidates based on merit without bias towards race color religion national origin gender sexual orientation gender identity or expression age mental or physical disability genetic information marital status citizenship status military status protected veteran status or any other legally protected characteristic.

We embrace the unique perspectives and backgrounds of all individuals and encourage candidates of all backgrounds including veterans women people of color LGBTQIA and people with disabilities to apply. We believe that diversity strengthens organizations and are dedicated to making employment decisions based on merit and value ensuring a fair and transparent evaluation process for all applicants.