Service Advisor

• Greeting customers assessing their needs and providing assistance throughout their service visit.
  
• Advising customers on necessary maintenance or repairs based on their vehicles condition manufacturer recommendations and service history.
  
• Coordinating service appointments to ensure efficient use of the service departments resources and timely completion of work.
  
• Creating and maintaining accurate service records including detailing the services performed parts used and any warranties or guarantees applicable.
  
• Recommending additional services such as preventive maintenance packages accessory installations or upgrades based on the customers vehicle and driving habits.
  
• Addressing customer concerns or complaints promptly and professionally and working with the service team to resolve issues to the customers satisfaction.
  
• Liaising between the customer and service technicians to ensure clear communication of vehicle issues and necessary repairs.
  
• Contacting customers after service to ensure satisfaction address any further questions or concerns and schedule future maintenance appointments.
  
• Collaborating with the sales department to promote service offerings and generate additional revenue through service contracts extended warranties or other aftermarket products.
  
• Adhering to company policies industry regulations and ethical standards in all interactions with customers and handling of sensitive information.
  

Requirements

• A high school diploma or equivalent is typically required. Bachelor Degree in automotive technology business administration or customer service is an advantage.
  
• A strong understanding of automotive systems components and maintenance requirements is essential.
  
• Excellent communication and interpersonal skills are crucial for effectively interacting with customers understanding their needs and providing solutions.
  
• Service advisors often need to upsell maintenance services repairs and aftermarket products.
  
• Familiarity with automotive service software and computerized diagnostic tools can be advantageous for efficiently managing service records generating estimates and communicating with technicians.
  
• Service advisors should be capable of quickly assessing vehicle issues identifying potential solutions and making recommendations to customers.
  
• Familiarity with relevant laws regulations and industry standards governing automotive sales and service practices is important for ensuring compliance and protecting the companys reputation.