Senior Associate - Q....
Senior Associate - Quality and Operations
Posted on :
26-02-2024
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1 Vacancy
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Job Description
Req ID : 2560306
Management Level
Senior Associate
Position Summary
Job Description & Summary
The Quality & Operations Support - Senior Associate is part of the Quality & Operations team and operates across all lines of service.
The Primary Focus Of The Role Will Be
Conducting Engagement Compliance Reviews. The Advisory Engagement Compliance Review ("ECR") programme is an annual programme designed to test compliance with Network Risk Management Policies ("NRMP") related to the performance of engagements. ECRs are desktop reviews of engagement files aimed at ensuring that each Engagement Leader adheres to the 8 Global Risk & Quality standards.
In addition, the role requires supporting the Enterprise Risk Management programme as well as supporting other quality, reporting and transformation initiatives undertaken by the Quality & Operations team throughout the year.
The objective of the Quality & Operations Team is to continually design, implement, provide ongoing support and management of ways in which the Firm can better, more proactively, manage delivery risk. Increasing the quality of our delivery through bringing a distinctive level of quality experience to our Clients- , the Firm and our People. This typically involves process improvement initiatives, digital transformation and training delivery across the different LoS in the ME firm.
Primary Duties And Responsibilities
Engagement Compliance Reviews (ECRs) - Reviewer
Carry out reviews in line with provided guidance and standards
Identify gaps in information available and complete assessment checklist
Support the ECRs Lead with tracking and reporting on status and progress of reviews
Interact with client-facing teams or ECR facilitators to obtain clarifications and/or additional documentation as part of the review process and resolve gaps/queries
Provide feedback and support with identifying areas for improvement in the current ECR process, particularly digital enhancements
Support the reporting to various audiences as required, including the preparation of dashboards and reports
Support the preparation or updating of guidance, training materials and broader communications on ECRs for internal and line of service staff.
Quality Dashboard - Support
Support on the Firm quality dashboard, KPIs and updating of the tool ( Power BI).
Enterprise Risk Management (ERM)- Support
Support on the Enterprise Risk Management Programme by managing the Microsoft Sharepoint site and supporting the ERM team on the running of the programme.
Other Digital And Transformation Initiatives - Support
Be curious and forward thinking in identifying new ways of working, systems and process enhancements
Support the Quality & Operations team in other initiatives planned for FY24 and going forward
Internal Process - Quality & Operations
Be involved in various R&Q activities and new initiatives
Identify areas of potential improvements in various R&Q policies and processes
Participate in various ad hoc projects assigned by the CRO
Financial
Adhere to the Quality & Operations budget
Learning & Growth
Adhere to policies and procedures
Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Be proactive in oneself's Digital upskilling
Education
A professional or academic qualification (degree level or equivalent), or relevant and practical experience.
Language
Overall Experience
Fluency in English required, proficiency in Arabic is advantageous
1.5+ years of relevant experience
Specific Experience
Experience in the Professional Services industry in a top tier Big 4 firm preferred
Advanced In Alteryx Preferred
Use of data analytics and data visualization tools such as Power BI essential
Client Account Management Essential
Risk compliance or broader risk management experience essential
Skills
Knowledge and Skills
Strong Analytical Skills
Problem solving skills
Risk Averse/risk Management Skills
Process oriented
Organization Skills
Thoroughness and eye for detail
Time Management Skills And Proactivity
Strong verbal and written communication skills
Ethical conduct
A conscientious, ambitious team player, with good self-management skills and an ability to take initiative.
Education (if blank, degree and/or field of study not specified)
Degrees/Field Of Study Required
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
0%
Employment Type
Full Time
Key Skills
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