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Senior Associate - Quality and Operations
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Senior Associate - Quality and Operations

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1 وظيفة شاغرة
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حالة تأهب وظيفة

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الخبرة

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2 - 3 سنوات

موقع الوظيفة

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عمان - الأردن

الراتب الشهري

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لم يكشف

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لم يتم الكشف عن الراتب

الجنسية

أردني

الجنس

N/A

عدد الوظائف الشاغرة

1 وظيفة شاغرة

الوصف الوظيفي

رقم الوظيفة : 2560306

  • Management Level

    Senior Associate

    Position Summary

    Job Description & Summary

    The Quality & Operations Support - Senior Associate is part of the Quality & Operations team and operates across all lines of service.

    The Primary Focus Of The Role Will Be

    Conducting Engagement Compliance Reviews. The Advisory Engagement Compliance Review ("ECR") programme is an annual programme designed to test compliance with Network Risk Management Policies ("NRMP") related to the performance of engagements. ECRs are desktop reviews of engagement files aimed at ensuring that each Engagement Leader adheres to the 8 Global Risk & Quality standards.

    In addition, the role requires supporting the Enterprise Risk Management programme as well as supporting other quality, reporting and transformation initiatives undertaken by the Quality & Operations team throughout the year.

    The objective of the Quality & Operations Team is to continually design, implement, provide ongoing support and management of ways in which the Firm can better, more proactively, manage delivery risk. Increasing the quality of our delivery through bringing a distinctive level of quality experience to our Clients
  • , the Firm and our People. This typically involves process improvement initiatives, digital transformation and training delivery across the different LoS in the ME firm.

    Primary Duties And Responsibilities

    Engagement Compliance Reviews (ECRs) - Reviewer

    Carry out reviews in line with provided guidance and standards

    Identify gaps in information available and complete assessment checklist

    Support the ECRs Lead with tracking and reporting on status and progress of reviews

    Interact with client-facing teams or ECR facilitators to obtain clarifications and/or additional documentation as part of the review process and resolve gaps/queries

    Provide feedback and support with identifying areas for improvement in the current ECR process, particularly digital enhancements

    Support the reporting to various audiences as required, including the preparation of dashboards and reports

    Support the preparation or updating of guidance, training materials and broader communications on ECRs for internal and line of service staff.

    Quality Dashboard - Support

    Support on the Firm quality dashboard, KPIs and updating of the tool ( Power BI).

    Enterprise Risk Management (ERM)- Support

    Support on the Enterprise Risk Management Programme by managing the Microsoft Sharepoint site and supporting the ERM team on the running of the programme.

    Other Digital And Transformation Initiatives - Support

    Be curious and forward thinking in identifying new ways of working, systems and process enhancements

    Support the Quality & Operations team in other initiatives planned for FY24 and going forward

    Internal Process - Quality & Operations

    Be involved in various R&Q activities and new initiatives

    Identify areas of potential improvements in various R&Q policies and processes

    Participate in various ad hoc projects assigned by the CRO

    Financial

    Adhere to the Quality & Operations budget

    Learning & Growth

    Adhere to policies and procedures

    Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

    Be proactive in oneself's Digital upskilling

    Education

    A professional or academic qualification (degree level or equivalent), or relevant and practical experience.

    Language

    Overall Experience

    Fluency in English required, proficiency in Arabic is advantageous

    1.5+ years of relevant experience

    Specific Experience

    Experience in the Professional Services industry in a top tier Big 4 firm preferred

    Advanced In Alteryx Preferred

    Use of data analytics and data visualization tools such as Power BI essential

    Client Account Management Essential

    Risk compliance or broader risk management experience essential

    Skills

    Knowledge and Skills

    Strong Analytical Skills

    Problem solving skills

    Risk Averse/risk Management Skills

    Process oriented

    Organization Skills

    Thoroughness and eye for detail

    Time Management Skills And Proactivity

    Strong verbal and written communication skills

    Ethical conduct

    A conscientious, ambitious team player, with good self-management skills and an ability to take initiative.

    Education (if blank, degree and/or field of study not specified)

    Degrees/Field Of Study Required

    Degrees/Field of Study preferred:

    Certifications (if blank, certifications not specified)

    Required Skills

    Optional Skills

    Desired Languages (If blank, desired languages not specified)

    Travel Requirements

    0%

نوع التوظيف

دوام كامل

المجال

لم يذكر

المهارات المطلوبة

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