Salesforce Delivery Manager - Contract Position Remote

• Assertive and Delivery Mindset.
  
• Co-Ordination with PM s/Architects and other internal stakeholders at Project level (for each of the projects involved).
  
• Interface with customers for project delivery needs. This would be a customer facing role.
  
• Lead Periodic project reviews internal and external(customer).
  
• Quality Control on Deliverables.
  
• Take Ownership of team success and failures.
  
• Early Escalations to offshore Delivery Headsand onshore Practice Leads.
  
• Onboarding, offboarding of the team on need basis.
  
• Periodic skill set reviews based on the sales pipeline.
  
• Complete accountability on the delivery such as Project timeline, Scope, Quality issues, production roll out planning, resource planning etc.,
  
• Align with account management and program management.
  
• Monitor and track Project and Practice Profitability.
  
• Minimize at the same time maintain effective Bench.
  
• People Skills
  
• Ability manages the conflicts within the team members.
  
• Motivate the team members for career growth (Career Path)
  
• Listen to resource concerns and provide optimal solutions.
  
• Persuade resources to stay within the organization.
  

• Technical Skills
  

• Project Management
  
• Salesforce (preferred). Service cloud and Health cloud any one of them is a big plus.
  

• Domain
  

• Exposure to Health Insurance Payer domain is a big plus.
  

• Servant Leader
  

• Work for them as opposed to have them work for Him/her.
  

• Administration
  

• Time Tracking with the Team
  
• 1:1s
  
• Performance Reviews
  
• Certifications Progress
  

Requirements

Location: Chennai | Hyderabad | Remote

Experience: 15 Yrs (10+ Yrs in Service Cloud)

Notice Period: Immediate to 15 Days

Mode: Full-Time | Contract to Hire | Contract

Contract Duration: 6-12 Months

Benefits