Product Manager - Service Delivery Enhancement
Product Manager - Service Delivery Enhancement
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Job Description
Location:
Krakow Lesser Poland PolandJob ID:
R0090790Date Posted:
Company Name:
HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):
IT Telecom & InternetJob Schedule:
Full timeRemote:
NoJob Description:
The opportunity
We are seeking a dedicated and detailoriented ServiceNow service or product manager to join our team. This role is crucial in managing and prioritizing development demands that impact the backend experience in ServiceNow specifically focusing on the service delivery team service desk and onsite support. The ideal candidate will gather requirements manage the pipeline and ensure timely delivery of solutions.
How you will make an impact
- Demand Management:Identify assess and prioritize development demands related to ServiceNow that affect backend operations.
- Requirement Gathering:Collaborate with stakeholders to gather detailed requirements and understand the impact on service delivery service desk and onsite support teams.
- Pipeline Management:Manage the pipeline of development requests ensuring that highimpact demands are delivered efficiently and effectively.
- Stakeholder Communication:Maintain clear and consistent communication with stakeholders to provide updates on demand status and delivery timelines.
- Documentation:Create and maintain comprehensive documentation of requirements processes and delivery outcomes.
- Quality Assurance:Ensure that delivered solutions meet the specified requirements and quality standards.
- Continuous Improvement:Identify opportunities for process improvements and implement best practices to enhance the efficiency of demand management.
Your background
- Bachelors degree in Information Technology Computer Science Business Administration or a related field is preferred.
- Proven experience as a ServiceNow service or product manager or in a similar role.
- Strong understanding of ServiceNow platform capabilities particularly in service delivery service desk and onsite support.
- Excellent communication organizational and analytical skills.
- Attention to detail to ensure solutions meet requirements and quality standards.
- Proactive mindset for process improvements.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
IC
Employment Type
Full-Time
