Patient Engage - Cus....
Patient Engage - Customer Success Manager
Posted on :
06-05-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 461887
- Onboard new customers by managing account creation, coordinating software installs, training the customer on the product, ensure product adoption/usage, and provide ongoing support as their primary point of contact
- Monitor customer's ongoing health scores and product utilization to proactively engage customers to prevent attrition and ensure customer satisfaction with product and services
- Develop and maintain creditable and strong relationships with business owners by performing regular quarterly/annual business reviews, business assessments, and status reports
- Handle escalated customers with a high level of professionalism and tact
- Work with at risk accounts to conduct a business review, develop resolution plans, and align internal resources to resolution
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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