Localization QA Specialist

Job Description

Responsibilities

• Responsible on managing the main 4 pillars ( Inbox management - Communication management - Deliverables management - Documentation management)
• Track and raise up specific client complaints, adverse experiences and operational problems to identify root cause and design corresponding action plans.
• Participate in maintaining the Company standards fulfilled within all the company’s departments.
• Perform documentation activities and provide complete feedback to raised departments including cases related to each, action taken, root cause, feedback, and hot to eliminate root cause.
• Evaluate the quality of service offered to the clients.
• Facilitates problem-solving discussions with a focus on quality improvement.
• Assessing customer requirements and ensuring that these are met
• Assuring that company policy, processes and procedures are followed by Project management Team
• Establish QA system including Checklists, processes, etc.
• Design and structure management and technical reports regularly.

Job Requirements

Required Skills:

• Bachelor’s degree in Business & Management from a reputable university.
• Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor
• Superb computer competence, including database management
• Knowledge of quality assurance terminology, methods, and tools
• Analytical, problem-solving, and decision-making skills