Level 15 Service Des....
Level 15 Service Desk Engineer Onsite Ortigas - AU Shift
Posted on :
03-05-2024
Employer Active
1 Vacancy
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Jobs by Experience
3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
03-05-2024
Job Description
Req ID : 2786110
Job Summary:
Vinergy is currently looking for a personable customercentric and proactive Level 1 Service Desk Engineer to join our team in our Gold Coast Office.
You will be supporting and working alongside a team of highly skilled and motivated consultants and assisting our customers with their support requests when using our products and services.
The Level 1.5 Service Desk Engineer responsibilities include resolving customer queries recommending solutions and guiding users through features and functionalities.
To be successful in this role you should be an excellent communicator whos able to earn our clients trust. You should also be familiar with help desk software.
Likewise a basic understanding of Windows Servers and general networking skills. Mac OS not essential.
Ultimately you will help establish our reputation as a company that offers excellent customer support during all sales and aftersales procedures.
Responsibilities
- Respond to customer queries in a timely and accurate way via phone email or chat.
- Identify customer needs and help customers use specific features.
- Analyse and report product malfunctions (for example by testing different scenarios or impersonating users
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Team.
- Assist in training customers on using the product.
Requirements
Requirements
- Minimum 3 years of experience as a Level 1.5 Service Desk Engineer or similar CS role.
- Excellent customer service ability.
- Strong verbal and written communication skills.
- Experience supporting AU clients is preferred
- Experience using help desk software and remote support tools.
- Experience with managing Microsoft 365 Tenants
- Understanding of Microsoft 365 Exchange SharePoint Teams Intune etc.
- Experience using Teamviewer is a plus
- Understanding of how CRM systems work (Dynamics 365 preferred)
- Having MS 365 Certifications is a nicetohave
- Multitasking abilities
Requirements Minimum 3+ years of experience as a Level 1.5 Service Desk Engineer or similar CS role. Excellent customer service ability. Strong verbal and written communication skills. Experience supporting AU clients is preferred Experience using help desk software and remote support tools. Experience with managing Microsoft 365 Tenants Understanding of Microsoft 365 Exchange, SharePoint, Teams, Intune, etc. Experience using Teamviewer is a plus Understanding of how CRM systems work (Dynamics 365 preferred) Having MS 365 Certifications is a nice-to-have Multi-tasking abilities
Employment Type
Full Time
Key Skills
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