Service Manager simPRO

This is a remote position.

• Service Admin and other junior staff as assigned by the Admin Manager from time to time
  

• Support Directors in the performance of their duties and in the management of the service department.
  
• Oversee the verification of job details including photos and text before issuing job cards to technicians ensuring accuracy and completeness.
  
• Develop and manage clientspecific templates for invoicing purposes adhering to company standards and procedures.
  
• Regularly monitor the service email address ensuring inquiries are promptly addressed and relevant information is forwarded to the appropriate department.
  
• Handle incoming phone calls during business hours utilizing the companys designated 1300 number with an estimated volume of approximately 5 calls per day.
  
• Supervise the review and management of technician timesheets to guarantee accurate recording of hours worked and tasks completed.
  
• Oversee the processing and management of leave requests received through Employment Hero ensuring they are accurately added to simPRO and follow up with technicians to ensure compliance.
  
• Collaborate effectively across three distinct business units promoting streamlined communication and workflow consistency.
  
• Compile and generate comprehensive reports for the scheduler providing essential insights into operational efficiency and potential areas for improvement.
  
• Conduct feedback calls with existing customers in Australia dedicating approximately 20 hours per month to gather valuable insights and maintain strong client relationships. Explore opportunities to expand these customer feedback initiatives to include clients in New Zealand.
  
• Utilize job management software (simPRO) to manage job costs and conduct regular data cleansing (i.e. archiving quotes inactive catalog items etc.) and task management.
  
• Ensure general file maintenance across all software.
  
• Perform Personal Assistant tasks as directed including managing email and calendar.
  
• Maintain and build a supportive and effective team culture.
  
• Uphold and promote the firm s values.
  
• Maintain the highest ethical and professional standards.
  

Requirements

• At least 5 years experience in Administration or Service Management.
  
• Proven leadership and team management skills.
  
• Experience with job management software.
  
• Proficiency in Microsoft Office Suite and CRM systems.
  
• Strong communication skills both written and verbal with a customercentric approach.
  
• Ability to manage multiple tasks simultaneously and prioritize effectively in a fastpaced environment.
  

• Exceptional organizational abilities with a keen eye for detail and accuracy.
  
• Familiarity with scheduling and time management software preferably simPRO or similar platforms.
  
• Demonstrated ability to work collaboratively in a teamoriented setting.
  
• Experience with simPRO highly regarded.
  
• Experience in customer service management and feedback collection.
  
• Ability to analyze and report on operational efficiency.
  

Benefits

• Australian clients and Australian hours (giving you great experience and an early finish!)
  
• Work from Home Allowance
  
• HMO for you AND a dependent from Day 1
  
• 20 Days Annual Leave and 5 Days Sick Leave
  
• Government Statutory Benefits
  
• 13th Month Pay
  
• Computer Equipment
  
• Opportunities for growth
  
• And of course a competitive salary