Lab Anywhere Technician

Oscilloscopes, SATA/NVME protocol analyzers, Thermoscopes, and Enterprise Server/Storage products)

• Assisting engineers as they field complex remote assist requests- including component-level failure analysis, storage device rework, and component/hardware debug

Completing tasks w/minimal direction, typically connectivity/cable debug, network, or OS config tweaks, capturing traces of traffic, and systems troubleshooting

The Remote Engineering Support engagements will be fielded via HoloLens, iPad, or Zoom, but also through traditional interactions (Jira, Service Now, MS Teams chats, and email)

Local support/tasks:

• Rack Build & Teardown, Data Center environment- Assembly & Install
• Power & Network Cable Management (in-rack & under-bench)
• Lab Management / Process Improvement / Equipment PMs
• EHS / ESD / 6S / ISO 9001 - Audit Preparation & Compliance
• Capital Asset & Product Inventory / Material Management / Purchasing
• Tools & Services Calibration, Access / Availability / Investigation

We also serve our customers across multiple organizations as Liaisons for IT, Security, Facilities, and EHS with deliverables related to:

• Space planning, International Asset Transfers, PM, and vendor support for CRAC, UPS, Busway power distribution.
• DHCP/DNS mods, Malware remediation, Data-Center logistics, RFID system operation, BAS monitoring & systems support.
• Business Continuity Planning, Scrap Management, and anything/everything we can do to improve our customer's experience,

Helpful experience could be:

• Configuring, racking, maintaining Enterprise Sever and Storage Hardware
• Professional or amateur Soldering/rework experience, certification is not a requirement
• Systems admin experience i.e., DHCP, DNS, L2 Net, DCIM- Infoblox/Solarwinds/Sunbird
• Familiarity with product test or rapid development cycles on support or customer side

Candidates must have:

• Ability to regularly lift objects 35-50lbs, move/adjust objects 900+ lbs. w/equipment assist.
• Ability to operate HoloLens and be on camera during remote eng. engagements as needed

CriticalRiver Inc. is a trusted technology partner for comprehensive Consulting and Development services across the globe. With their highly experienced team, CriticalRiver prioritizes understanding client needs and industry best practices so as to approach any problem with insight and careful strategic planning. Going above and beyond every time to ensure maximum client satisfaction.