Gainsight Developer

Title: Gainsight Developer

Location: Remote

Duration: Long Term

Contract Role

Job Description:

• 8 years of extensive Gainsight administration and development experience
• 3 years of Salesforce administration experience
• Extensive experience supporting Customer Success
• Demonstrated project management business analysis and problemsolving skills
• Ability to multitask and work in a dynamic fastchanging global entrepreneurial environment
• Ability to work autonomously as well as part of a team and be accountable for prioritizing your workload
• Strategic thinking and prioritization Excellent written and verbal communication and presentation skills

Responsibilities

• As a valued member of our growing team you will be responsible for driving changes in our Customer Success Business Systems
• Solution and Process Design
• Serve as the main Gainsight Admin
• Configure deploy and administer the Gainsight platform (system configuration reports dashboards endtoend workflows systems integrations)
• Collaborate with crossfunctional teams to analyse business requirements that impact Gainsight Salesforce and configure the system to meet those needs Integrate Gainsight with other relevant systems (including Salesforce and Tableau) to ensure data synchronization and a unified view of the customer Design workflows and implement automated processes to support scalability streamline customer success operations (onboarding renewals campaigns) and manage the correct rollout Provide Gainsight expertise related to application architecture data quality and enhancement requests
• Upkeep and Support