Executive - Customer Service - Cryptocurrency

Roles & Responsibilities

The Executive Customer Service (ECS) will report to the CS Manager as part of the Global Operations team. The ECS will need to be a handson individual with a good customerfaced attitude to ensure the organization delivers the highest level of service to our users.

Provide excellent customer service support and resolve user enquiry in crypto trading via live chat or email.

Be familiar with the companys trading platform and campaigns/events.

Manage feedback provide proper solutions and follow up within the service level time.

Resolve or escalate customer issues and complaints in a timely fashion.

Passion for the Cryptocurrency space and any prior experience in this space would be a great bonus.

Requirement for the role:

Diploma and Degree holder in any discipline. Major in Finance Economics or businessrelated are preferred.

Strong people skills positive and driven: Ability to navigate difficult situations and stay calm under pressure.

Solutions mindset: passion to find the right solution for Customer and resolve the issue overcoming obstacles; good costefficient decision making.

Excellent time management: ability to multitask to solve issues for Customer while managing time.

Polished delivery: ability to communicate in a structured and effective manner.

Quick learner: ability to ramp up quickly and act on feedback constructively.

Ability to multitask while effectively communicating with Superiors Customers and Consumers.

Able to work independently and within a team.

Familiar with a wide range of trading platforms & methods.

Proficiency in MS Office skills and generally techsavvy.

At least 1 year of experience in customer service and experience in Crypto industry is an added advantage.

Computer literate with particular emphasis on Microsoft Office Applications and other CRM systems.

Handson experience with Zendesk is a plus.

Package:

Salary RM3000

Performance related bonus on a quarterly basis for confirmed staff.

15 days Annual Leave.

14 days Medical Leave.

Medical and hospitalization insurance coverage