Executive Assistant

This is a remote position.

• NCC Navigator Onboarding process and materials
  

• Help create an onboarding experience for new customers to ensure that they are confident in using the product and know it s capabilities. The aim is to provide exceptional customer service to new clients so that they need very little customer service.
  

• Customer relationship process
  

• Help develop a process for customer relationship management including regular contact and reviews complaints management customer rewards and offboarding.
  

• New staff onboarding
  

• Create an onboarding program for new staff so that they fully understand the company practices and processes and so all relevant employee information and documentation is collected and correctly stored.
  

Everyday/ongoing tasks

• Initially these tasks will be just in support of me but will grow with the business.
  

• Email management
  

• Allocating emails to projects in ClickUp and creating tasks addressing basic/administrative emails clearing the inbox daily reviewing daily spam filter and managing the storage of emails.
  

• Todo list management
  

• I have a million things in my head and need help prioritising and keeping on top of the important tasks
  

• Bookkeeping and accounts receivable/payable management with Xero/Hubdoc
  

• I currently have a bookkeeper that organises my accounts does payroll and BAS lodgements but do most of the information entry myself. I am happy to keep my current bookkeeper for the higher level tasks if necessary but would prefer this to be done in house.
  

• Content creation
  

• Ongoing creation (inhouse or via contractors) of social media blog and video content.
  

• Website management
  

• Making or organising regular changes to our website to reflect our current marketing and loading new videos blogs and social media.
  

• Social media marketing management
  

• Our social media marketing will be mostly via LinkedIn but will expand in time to Twitter Facebook and possibly Insta and TikTok.
  

• Tasks will include posting created content monitoring discussions and expanding reach.
  

• Workflow/job status management
  

• Monitoring current workflows and client priorities to identify areas that need to be managed or prioritised. We will be setting responsiveness targets to be met and will need systems and monitoring to make sure that we can deliver.
  

• Customer onboarding for NCC Navigator
  

• Deliver the customer onboarding experience for all new customers
  

• Customer service for NCC Navigator and Brentnall BCA.
  

• Deliver the customer relationship process for all existing users
  

• New staff onboarding
  

• Deliver the onboarding program for any new staff
  

Requirements

The role s minimum skills include:

• At least 4 years experience in Administration
  

• Experience with CRM software Intermediate Word and Excel skills
  

• Excellent oral and written communication skills
  

• Ability to work under pressure and meet deadlines.
  

Desired Skills or Qualifications:

• The successful candidate will be someone who can just get stuff done often without supervision.
  

• They will be happy to work in areas that are new with the ability to work things out on the run. They will be highly organised and have nextlevel communication skills. They will approach this role with a positive attitude because they are looking for a challenge.
  

• Some idea of modern office tools is an advantage a desire to become an expert is mandatory. We don t want someone that will provide us with a carbon copy of what they did in their last job and call it done. We want to keep looking for better solutions in every field that can give us an advantage.
  

• This role is not limited to traditional administrative tasks and could grow in any direction depending on their skills and what the business needs.
  

Benefits

Here at Access Offshoring we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients. Access Offshoring is dedicated to supporting business owners and we need your help. Transforming the way businesses operate we connect great businesses with amazing offshore talent. We recognize that we often get more done in our own designed workspace so Access Offshoring offers a complete work from home model. Yep that s right 100% work from home. But wait there s more. Here are just some of our benefits:

• Work from Home Allowance
  
• HMO for you and a dependent from Day 1
  
• 20 Days Annual Leave AND 5 Days Sick Leave
  
• Government Benefits and 13th Month Pay
  
• Computer Equipment
  
• Opportunities for growth
  
• Competitive Salary