Ecommerce Customer Onboarding Specialist Vietnamese Speaker

• Assisting customers in setting up and configuring their ecommerce stores using the companys platform to create visually appealing stunning and functional designs.
  
• Implementing customization and styling using HTML CSS and JavaScript within the companys nocode environment.
  
• Providing expert training sessions to customers enabling them to utilize our platforms features to their fullest potential.
  
• Troubleshooting and resolve any technical issues or questions customers may encounter during the onboarding process.
  
• Collaborating with the sales team to understand customer requirements and expectations.
  
• Gathering feedback from customers to enhance the onboarding experience and improve our product offering.
  
• Creating and maintaining documentation and resources for customers to reference during onboarding and beyond.
  
• Staying updated with the latest web development trends and best practices for HTML CSS and JavaScript.
  
• Staying uptodate with DG1s platform updates and developments to effectively assist customers.
  
• Working closely with other teams such as sales support and product development to ensure a seamless customer experience.
  

Requirements

• Fluent in Vietnamese with excellent verbal and written communication skills.
  
• Proficiency in HTML CSS and JavaScript with a strong ability to design and customize ecommerce stores.
  
• Minimum of 3 years of experience in customer onboarding or customer support roles.
  
• Excellent communication and problemsolving skills.
  
• A passion for delivering topnotch customer experiences.
  
• Strong attention to detail and ability to multitask effectively.
  
• A proactive and adaptable approach to challenges.
  

Benefits

• A versatile role with ample opportunities for growth.
  
• An inspiring diverse highly motivated and international working atmosphere.
  
• The unique opportunity to revolutionize the software industry in a fastgrowing company.
  
• Competitive compensation.
  
• Equity plan possibilities based on performance.