Desktop Support Columbus OH Day one onsite Contract

Required Skills and Experience:

• Should have managed a Desktop Support/Field Services team which is spread across different locations.
• Strong understanding of SLAs and CPIs and ITIL concepts
• Working knowledge of the Customer ITSM Tool specially ServiceNow.
• Strong technical background on Desktops Laptops Rugged case laptops and End User Desktop support.
• At least three years of experience in technical service delivery
• Proficient communication skills
• Demonstrated technical experience supporting mobile devices.
• Work experience and extensive knowledge of Windows builds and Software break/fix
• Working knowledge of PC Refresh
• Knowledge on Tablets or Rugged Laptops
• Troubleshooting skills on Hardware Software.
• Understanding of Active Directory SCCM Imaging BitLocker Networking concepts.
• Performs install move add and change (IMAC) activities as well as data backups and restores as applicable. Serves as the main interface to Authorized Users.
• Coordinates Incident and Problem resolution with other Towers as applicable. Supports Authorized Users and End User Devices and performs break/fix and refresh activities as required by Customer.
• Remote Desktop support experience
• Work experience and extensive knowledge of Windows builds and Software break/fix