Customer Success Manager Reseller MEA - Germany based FMD

OUR VISION

When people use our technology to bridge the gap between the physical and digital worlds they dont just capture reality they create a new one. In this new reality they are smarter more productive more streamlined and more creative because they have the digital foundation to build the world they want to live in.

Thats what NavVis offers in all our products and services: the tools to not just map the world as it is but to pave the way to a better future. To forge something new. Physical or digital there is only one reality. And its the reality NavVis empowers people to build better.

THE OPPORTUNITY

Do you enjoy the prospect of driving and maximizing customer success for our unique products

Being part of the Customer Experience Team you will get to enable not only our reseller partners but also end customers to understand the product ensure their own growth and make them successful while using the innovative NavVis Technology!

The exciting opportunity to leverage your skills further to equip our customers to tap into the full potential of our solutions awaits you! Equipped with a deep understanding of our reality capture system you will take ownership of the customer onboarding processes and continue through the adoption cycle to enable them to achieve the best possible results. You will be deeply involved in using your technical knowledge to transform the scale of our products in the Middle East & Africa Reseller world together with our reseller account executive.

HOW YOU WILL MAKE AN IMPACT

• You will have the opportunity to drive Reseller onboarding processes and ensure successful customer support in the early adoption phases
• You will be closely involved in maintaining active relationships with key resellers building a rapport understanding their business needs and synthesizing these needs to communicate internally to a range of stakeholders
• You will ensure and sustain open channels of communication with our reseller customer and internal teams servicing as the point of contact for escalating issues driving collaboration and communication to resolve them
• You will be at the forefront of effectively identifying common issues or questions and using these to drive training plans and documentation in partnership with our Customer Education team
• You will closely work with our EMEA reseller sales executive proactively identifying opportunities to increase adoption or grow usage in reseller accounts.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Your previous B2B customerfacing experience in the Reality Capture BIM (Building Information Modeling) or AEC (Architecture Engineering and Construction) industries will help you efficiently build up trust and face quick success in your position
• Business fluency in written & spoken English combined with at least one MEA language (French Arabic etc.)
• A degree in a relevant technical field such as Geosystems Surveying Geomatics or similar will help you easily understand our technology
• Your expertise in Reseller/ Distributor management will allow you to better understand the painpoints within the reseller channels and ensure the resellers success with our technology
• Your exceptional organization and communication skills will enable you to create the right enablement approaches to achieve success
• Ideally you are willing to travel across EMEA to support your resellers and their endcustomers through client visits as well as better understand their technical needs
• If you additionally bring in knowledge and understanding of mobile scanning technologies SLAM systems or cloud solutions you will have an added benefit
• Work authorization for Germany

HOW WE WILL KNOW WE ARE A PERFECT MATCH

Your recruiting partner for this role is Stavroula (she/her). You can expect to go through a screening call and up to four rounds of interviews where we would love to discover your passion and interests introduce you to who we are and what drives us and finally understand how we can potentially add value to each others growth.

HOW WE WILL KEEP YOU SMILING

• Its important to take a break from work! We offer 30 days of paid time off per year
• We offer flexible working hours and a hybrid work setup enabling you to plan your work around your life and not your life around work!
• We offer full visa and relocation support for international candidates
• An attractive bike leasing model through JobRad in line with our commitment towards sustainable mobility
• A competitive compensation package that values the skills and experience you bring
• Up to 4000 EUR employee referral bonus
• Financial support for local language classes to help you in your journey of integrating into the culture!

ABOUT US

NavVis is a technologicallyfocused global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our groundbreaking technology which is designed to capture and share the built environment as photorealistic digital twins.

More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work. With the innovation of startups and the stability of large enterprises at our core we combine the best of both worlds.

You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust respect and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction.

Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey You will get to own projects implement innovative solutions and be recognized for your successes!

How you will grow with us

• Flat hierarchy with an open feedback culture including 360 developmental feedback aimed at holistic professional development
• Access to a learning & developmental platform with trainings tailored to your needs on a broad range of topics
• With a keen desire to invest in your personal growth we offer clear career development paths and internal mobility opportunitiesWe derive our strength from our diversity.

NavVis unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race gender identity sexual orientation nationality religion and disability. We do not discriminate on the basis of any of these or other identities and strongly encourage everyone to apply.

Together with you we build NavVis!

If you need assistance at any stage of the recruiting process due to a disability please reach out to your recruiting partner(s) for this position.