Customer Service Team Manager

Customer Service Team Manager

• 5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates.
• Demonstrated ability to build, develop and handle a group of people
• Ability to support Business and provide solutions to customer pain points
• Ability to handle complex and ambiguous scenarios
• Ability to organize, prioritize and schedule work assignments
• Ability to make administrative and procedural decisions
• Demonstrated ability to handle reporting and analysis
• Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations
• Ability to effectively and efficiently complete difficult goals or assignments
• Can adapt well to changing circumstances and strategy
• Strong interpersonal and communication skills
• Confident in using Microsoft Package (especially Excel)
• Fluent English skills are required for this role
• Experience in Contact Center Operations (Customer Service, Sales, or Collections)
• Strong in data interpretation and analysis
• Applicant needs to be in People Management role